Welcome to the AVELIOR Jewelry FAQ. Below you can find answers to common questions about our products, ordering, shipping, returns, refunds, and customer support.
If you need additional assistance, please contact us at support@aveliorjewelry.com.
About AVELIOR Jewelry
What is AVELIOR Jewelry?
AVELIOR Jewelry is an online jewelry store operated by KANSO LIVING LLC, based in Harrisonville, Missouri, United States.
We offer a selection of jewelry designed for everyday wear, gifting, personal styling, and special occasions.
Where does AVELIOR Jewelry sell and ship?
We currently serve customers in:
United States
Canada
Australia
European Union (EU) countries
Shipping availability for a particular destination will be displayed during checkout.
Products
What types of jewelry do you offer?
Our collection may include rings, bracelets, necklaces, earrings, and other jewelry and accessories.
Available products may change over time. Please refer to each individual product page for current product details, specifications, available options, and pricing.
Where can I find information about materials and sizing?
Material, dimensions, sizing, color, and other relevant specifications are provided on the applicable product page when available.
Please review the product description and available options carefully before placing your order.
Will the product look exactly like the photos?
We aim to present our products as accurately as reasonably possible.
However, colors and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.
Orders & Payments
How do I place an order?
Select the product and available options you would like to purchase, add the item to your cart, and proceed through checkout.
Please review your shipping address, contact information, product selection, and order total carefully before completing your purchase.
What currency will I be charged in?
Available currencies and final pricing are displayed on our website and during checkout.
Your payment provider or financial institution may apply currency conversion rates or additional fees when applicable.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your country, currency, device, and other factors.
Please refer to the checkout page for the payment methods currently available for your order.
Can I change or cancel my order?
If you need to request a change or cancellation, please contact us as soon as possible at support@aveliorjewelry.com.
We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.
Processing & Shipping
How long does order processing take?
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday and exclude weekends and public holidays.
How long does shipping take?
After processing, estimated shipping transit time is 6–12 business days.
Our standard estimated timeframe is:
Processing: 1–3 business days
Shipping: 6–12 business days
Estimated total delivery time: 7–15 business days
Weekends and public holidays are excluded from these estimates.
Do you offer free shipping?
Yes. We offer free standard shipping to eligible destinations we currently serve.
Any applicable shipping charge, if relevant to a particular order or destination, will be clearly displayed before the customer completes checkout.
Do you provide tracking information?
Tracking information will be provided when available after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Can shipping take longer than 7–15 business days?
Occasional delays may occur due to circumstances such as public holidays, severe weather, carrier disruptions, customs procedures, or other events outside our reasonable control.
If you have concerns about your shipment, contact us at support@aveliorjewelry.com.
International Orders
Do you ship internationally?
Yes. We currently serve customers in the United States, Canada, Australia, and European Union countries.
Availability is subject to the destinations supported at checkout.
Are customs duties, VAT, or import taxes included?
Taxes, VAT, customs duties, and import charges can vary depending on the destination and applicable laws.
Any taxes or charges collected directly by AVELIOR Jewelry will be shown during checkout where applicable. Customers should review the final checkout total before placing an order.
Any charges imposed separately by local customs authorities or carriers that are not collected during checkout may be subject to the rules of the destination country.
For EU customers, applicable consumer and tax requirements are handled in accordance with applicable law.
Returns
What is your return window?
Eligible products may be returned within 30 days, subject to the conditions in our Return & Refund Policy.
What condition must returned products be in?
Based on our return policy, products must be returned in new condition and meet the eligibility requirements specified in our Return & Refund Policy.
How do I return an item?
Eligible returns are accepted by mail.
Please contact:
before returning your order so we can provide the applicable return instructions.
Do you provide a return shipping label?
For eligible returns covered by our policy, the return label can be downloaded and printed free of charge, consistent with the return settings applicable to our store.
Please follow the return instructions provided to you before sending an item back.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
How long does a refund take?
After an eligible returned item has been received and inspected, approved refunds are generally processed within 7 days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us promptly at support@aveliorjewelry.com with your order number and relevant information about the issue.
We will review the request and provide appropriate instructions in accordance with our Return & Refund Policy.
EU Customers
Do EU customers have additional consumer rights?
Customers located in the European Union may have statutory consumer rights under applicable EU and national laws, including certain withdrawal, conformity, and remedy rights.
Nothing in our store policies is intended to limit rights that cannot legally be excluded or restricted.
Where mandatory consumer law provides rights that differ from our standard store policy, the applicable mandatory legal requirements will apply.
Customer Support
How can I contact AVELIOR Jewelry?
For questions about products, orders, shipping, returns, refunds, or other customer service matters, please contact:
AVELIOR Jewelry
Operated by: KANSO LIVING LLC
Business Address:
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: support@aveliorjewelry.com
Website: aveliorjewelry.com
When contacting us about an existing order, please include your order number and the email address used when placing the order.