Refund policy
Last Updated: September 18, 2026
At AVELIOR Jewelry, operated by KANSO LIVING LLC, we want our return and refund terms to be clear and transparent.
This Return & Refund Policy applies to eligible purchases made through aveliorjewelry.com.
If you have any questions regarding a return, refund, damaged item, or incorrect order, please contact us at support@aveliorjewelry.com.
30-Day Return Policy
We accept eligible returns within 30 days.
To request a return, please contact us within 30 days of receiving your order.
To be eligible for a return, the item must be:
- In new condition
- Unused and unworn, except where reasonably necessary to inspect the item
- In its original condition
- Returned with any original packaging, accessories, and components supplied with the product, where applicable
- Accompanied by proof of purchase or other information that allows us to identify the order
Items that do not meet the applicable return requirements may not qualify for a refund, except where otherwise required by applicable consumer law.
How to Request a Return
To initiate a return, contact:
Please provide your order number, the email address associated with your order, the item you would like to return, and the reason for your return.
Once your return request has been reviewed and accepted, we will provide you with return instructions and, where applicable, a downloadable and printable return shipping label at no cost to you.
Please do not send a return to our business address without first receiving return instructions from us.
Items returned without following the provided return instructions may experience delays in processing.
Return Method & Fees
Our standard return method for eligible returns is by mail.
Return window: 30 days
Product condition: New only
Return method: By mail
Return label: Download and print
Return label cost: Free
Restocking fee: No restocking fee
There is no restocking fee for eligible returns accepted under this policy.
Please use the return instructions and shipping label provided by our customer support team.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery, at:
Please include your order number and, where reasonably necessary, photographs or other information showing the issue.
We will review the matter and provide an appropriate resolution in accordance with this policy and applicable consumer law.
Reporting an issue promptly helps us investigate it efficiently. This 7-day reporting request does not limit any mandatory consumer rights that may apply in your country or region.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
- Personalized or custom-made products
- Items clearly marked as final sale where such exclusions are legally permitted
- Gift cards
- Products that have been used, worn, altered, damaged after delivery, or are otherwise no longer in new condition, unless the return relates to a defect or other statutory consumer right
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Mandatory consumer rights applicable to defective, non-conforming, or incorrectly supplied goods are not affected by these exclusions.
Exchanges
We do not guarantee direct exchanges for all products.
If you would like a different item, size, or style, please contact support@aveliorjewelry.com. We will advise you of the available options based on the item and circumstances.
Return Inspection
Once your returned item is received, we will inspect it to confirm that it meets the applicable return requirements.
We will notify you regarding the status of your return when appropriate.
If your return is approved, the refund will be issued to the original payment method, unless otherwise required or agreed in accordance with applicable law.
Refund Processing Time
Approved refunds are generally processed within 7 days after we receive and inspect the eligible returned item.
After a refund has been issued by us, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
This additional financial institution processing time is outside our control.
Original Shipping Charges
Because AVELIOR Jewelry offers free standard shipping to eligible destinations, there is generally no original standard shipping charge to refund.
If an order includes an optional paid shipping service, any treatment of that shipping charge will be determined according to the circumstances of the return and applicable consumer law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@aveliorjewelry.com.
We will attempt to accommodate cancellation requests when possible.
However, we cannot guarantee cancellation once an order has entered processing or has already been shipped.
If the order has already shipped, you may request an eligible return after receiving it in accordance with this policy.
European Union Customers
Customers located in the European Union (EU) may have additional statutory rights under applicable EU and national consumer protection laws.
Where applicable, EU consumers generally have a statutory right to withdraw from certain distance purchases within 14 days, subject to applicable exceptions and legal requirements.
AVELIOR Jewelry additionally provides the 30-day return period described in this policy for eligible products.
Nothing in this policy is intended to exclude, restrict, or replace mandatory consumer rights available under applicable EU or national law.
For defective or non-conforming goods, customers may also have statutory remedies separate from our voluntary return policy.
Where mandatory consumer law provides greater protection than this policy, the applicable mandatory legal requirements will apply.
Customers in the United States, Canada & Australia
Customers may also have statutory rights under applicable federal, state, provincial, territorial, or other local consumer protection laws.
Nothing in this Return & Refund Policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited.
Where mandatory consumer protection law conflicts with a provision of this policy, the applicable mandatory law will apply.
Return Address
Please contact us before returning any product.
The appropriate return instructions and return destination will be provided after your return request has been accepted.
Our business information is:
AVELIOR Jewelry
Operated by: KANSO LIVING LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Important: Our business address should not automatically be treated as the return warehouse or return destination. Please use only the return address provided with your approved return instructions.
Contact Us
For questions regarding returns, refunds, damaged products, incorrect items, or order cancellations, please contact:
AVELIOR Jewelry
Operated by: KANSO LIVING LLC
Business Address:
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: support@aveliorjewelry.com
Website: aveliorjewelry.com