Shipping policy
Last Updated: September 18, 2026
Thank you for shopping with AVELIOR Jewelry, operated by KANSO LIVING LLC.
This Shipping Policy explains our order processing times, estimated shipping times, shipping costs, tracking, international delivery, and other important information regarding orders placed through aveliorjewelry.com.
Please review this policy before placing your order.
Shipping Destinations
AVELIOR Jewelry currently ships to eligible destinations in:
- United States
- Canada
- Australia
- European Union (EU) countries
Shipping availability for your specific address will be confirmed during checkout.
If we are unable to ship to a particular address or destination, you will be notified during checkout or contacted after placing your order.
Free Standard Shipping
We offer FREE standard shipping to eligible destinations that we currently serve.
Standard Shipping Cost: $0 / Free
If additional or optional shipping methods become available, any applicable charges will be clearly displayed during checkout before payment is completed.
Order Processing Time
Orders are generally processed within:
1–3 business days
Business days are Monday through Friday, excluding weekends and public holidays.
Processing time includes the time required to confirm and prepare your order for shipment.
Orders placed on weekends or public holidays will generally begin processing on the next applicable business day.
Estimated Shipping Time
After your order has been processed and dispatched, the estimated shipping transit time is:
6–12 business days
This shipping estimate begins after the order has been processed and handed over for delivery.
Total Estimated Delivery Time
Our standard estimated delivery timeframe is:
Order Processing: 1–3 business days
Shipping Transit: 6–12 business days
Total Estimated Delivery Time: 7–15 business days
Weekends and public holidays are excluded from these estimates.
For example, the total delivery estimate includes both the time required to prepare your order and the estimated time required for the carrier to deliver it.
Shipping Time by Destination
Our standard estimated shipping timeframe for eligible destinations is:
| Destination | Processing Time | Shipping Time | Total Estimated Time | Standard Shipping |
|---|---|---|---|---|
| United States | 1–3 business days | 6–12 business days | 7–15 business days | Free |
| Canada | 1–3 business days | 6–12 business days | 7–15 business days | Free |
| Australia | 1–3 business days | 6–12 business days | 7–15 business days | Free |
| European Union | 1–3 business days | 6–12 business days | 7–15 business days | Free |
These are estimated delivery timeframes rather than guaranteed delivery dates.
Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order details carefully.
If you notice an error in your order or shipping information, contact us as soon as possible at:
We will attempt to assist you before the order is shipped, but changes cannot be guaranteed once processing or shipment has begun.
Shipment Confirmation & Tracking
Once your order has been dispatched, tracking information will be provided when available.
Please allow time for the carrier's tracking system to register and update the shipment after dispatch.
Tracking updates are controlled by the applicable carrier and may not always appear immediately.
If you have questions about your shipment, contact us at support@aveliorjewelry.com.
Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please verify your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact information
Incorrect or incomplete shipping information may cause delays or unsuccessful delivery.
If you discover an error after placing your order, please contact us promptly. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
International Shipping
AVELIOR Jewelry serves customers in the United States, Canada, Australia, and eligible European Union countries.
International shipments may be subject to customs procedures or other destination-country requirements.
These procedures may occasionally affect delivery times.
Taxes, VAT, Customs Duties & Import Charges
Applicable taxes, VAT, or other charges collected directly by AVELIOR Jewelry will be displayed during checkout where applicable.
Depending on the destination and applicable law, an international shipment may also be subject to customs duties, import taxes, brokerage charges, or other fees imposed separately by government authorities, customs agencies, or carriers.
Charges that are not collected by us during checkout may be subject to the rules and requirements of the destination country.
Customers should review the total amount presented during checkout before completing an order.
Nothing in this policy limits our responsibility to collect or remit taxes where required by applicable law.
European Union Orders
Orders shipped to customers in the European Union may be subject to applicable EU VAT, customs, and consumer protection requirements.
Where taxes or VAT are collected by us during checkout, the applicable amount will be displayed as part of the order before payment is completed.
Where mandatory EU or national consumer protection requirements apply, those requirements remain unaffected by this Shipping Policy.
Delivery Delays
Although our estimated total delivery timeframe is 7–15 business days, occasional delays may occur.
Potential causes may include:
- Public holidays
- Severe weather
- Carrier disruptions
- Customs processing
- High-volume shipping periods
- Incorrect or incomplete delivery information
- Destination accessibility issues
- Other circumstances outside our reasonable control
If your order appears significantly delayed, please contact us so we can review the available tracking and shipment information.
Lost Packages
If tracking information indicates that your package may be lost or if your shipment has not arrived within a reasonable period after the estimated delivery timeframe, contact:
Please include your order number and the email address used to place the order.
We will review the available shipping information and, where appropriate, work with the applicable carrier or shipping provider to investigate the shipment.
Any applicable statutory consumer rights remain unaffected.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend first checking:
- Around the delivery location
- With household members
- With neighbors where appropriate
- With building reception or management, if applicable
- Any safe location where the carrier may have left the package
If you are still unable to locate the shipment, please contact us at support@aveliorjewelry.com so we can review the available delivery information.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly, preferably within 7 days of delivery, at:
Please include your order number and relevant details or photographs of the issue where reasonably necessary.
We will review the matter and provide appropriate instructions in accordance with our Return & Refund Policy and applicable consumer law.
The requested 7-day reporting period does not limit any mandatory consumer rights available under applicable law.
Returns
Eligible products may be returned within 30 days, subject to our Return & Refund Policy.
Our standard return terms include:
Return window: 30 days
Condition: New only
Return method: By mail
Return label: Download and print
Return label cost: Free
Restocking fee: No restocking fee
Refund processing: Generally within 7 days after an eligible return is received and inspected
Please review our Return & Refund Policy for complete return and refund information.
Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
AVELIOR Jewelry
Operated by: KANSO LIVING LLC
Business Address:
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
Email: support@aveliorjewelry.com
Website: aveliorjewelry.com
When contacting us regarding an existing order, please include your order number so we can assist you efficiently.